1. Introduction NeoTalk.ai (“NeoTalk”, “we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, platform, and services.
2. Information We Collect We collect information to improve our services and provide a personalized experience. The types of data we may collect include:
- Personal Information: Contact details such as your name, email, phone number, and other information you provide during registration or support interactions.
- Usage Data: Details about your interactions with our platform, including IP address, browser type, operating system, and usage patterns.
- Communication Data: Conversations with our AI agents may be recorded or analyzed to enhance service quality and improve our AI capabilities.
- AI Interaction Data: Data derived from interactions with our AI agents, including user queries, conversation context, emotional tone analysis, and user sentiment insights to improve performance and ensure accurate responses.
- Biometric Data: In cases where voice or speech recognition is involved, certain biometric identifiers may be processed strictly to improve user interactions. This data is never shared or sold.
- Sensitive Personal Data: We may process sensitive data only where it is strictly necessary for service performance, with appropriate safeguards in place.
3. How We Use Your Information We use collected data to:
- Deliver and enhance our services.
- Train and refine our AI models to improve conversational accuracy, empathy, and response quality.
- Analyze platform performance and user behavior to optimize our offerings.
- Maintain platform security, prevent fraud, and comply with legal obligations.
- Provide customer support and send service-related communications.
- Compliance with GDPR, TCPA, and CAN-SPAM Act: Ensure that all communications are sent only to users who have provided appropriate consent. We include clear opt-out options in marketing emails and maintain records of communication preferences. Users in the EU have the right to withdraw consent at any time, as mandated by GDPR.
- Data Minimization: We adhere to strict data minimization practices to collect only the data necessary to provide our services.
4. Sharing Your Information We may share your data with trusted third parties under the following circumstances:
- Service Providers: For hosting, payment processing, analytics, and operational support.
- AI Training Partners: Aggregated, anonymized data may be used to train and improve our AI systems without exposing individual user identities.
- Legal Compliance: When required by law, court order, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets.
- Third-Party Marketing Partners: Only with explicit user consent.
5. Data Retention We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Users may request data deletion at any time. Data that is no longer needed is securely deleted or anonymized.
6. Your Rights Depending on your jurisdiction, you may have the following rights:
- Access and Correction: Request access to or correction of your personal data.
- Data Portability: Request a copy of your data in a structured format.
- Erasure (Right to be Forgotten): Request the deletion of your personal information under GDPR regulations.
- Objection: Object to data processing or request usage restrictions.
- Do Not Sell My Information: As required under CCPA, California residents may opt out of the sale of personal information by contacting us.
- Automated Decision-Making Rights: Users have the right to object to AI-driven automated decisions that significantly affect them, in compliance with GDPR standards.
7. Security We implement advanced security measures, including data encryption, secure access controls, and regular system audits, to protect your data from unauthorized access and breaches. AI-driven interactions are monitored for accuracy and security to protect users from harmful or misleading content. In compliance with GDPR and other global regulations, we continuously improve security measures to meet evolving threats.
8. Third-Party Links Our website may include links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their privacy policies.
9. Cookies and Tracking Technologies NeoTalk.ai uses cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings. Where applicable, we request consent before enabling non-essential cookies in accordance with GDPR standards.
10. International Data Transfers NeoTalk.ai complies with GDPR regulations regarding international data transfers. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses (SCCs), data encryption, and third-party security audits.
11. Children’s Privacy Our services are not intended for children under the age of 13 (or the minimum age required by local regulations). We do not knowingly collect or store data from children without verified parental consent. If we discover we have collected data from a minor without consent, we will delete it immediately.
12. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. Users will be notified of any significant changes.
13. Contact Us If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at privacy@neotalk.ai.